Refund Policy

At Supzin, we are dedicated to delivering top-quality printers and accessories to meet your needs. If you’re not completely satisfied with your purchase, our straightforward refund policy is here to ensure your peace of mind. Please read the details below to understand your rights and how we handle returns and refunds.

1. Refund Eligibility

To qualify for a refund, the following conditions must be met:

  • Time Frame: Refund requests must be made within 30 days of the delivery or purchase date.

  • Product Condition: The item must be unused, undamaged, and in resalable condition, including all original packaging, accessories, manuals, and documentation.
  • Proof of Purchase: You’ll need to provide a valid order number, receipt, or invoice.

Note: Certain items, such as consumables (e.g., ink cartridges, toner, paper) or products that have been opened or used, are non-refundable unless defective.

2. How to Request a Refund

Follow these steps to return a product:

  • Contact Us: Email our customer service team at info@supzin.com with your order number and reason for return.
  • Return Authorization: Once your request is reviewed, we will provide a Return Authorization (RA) number and detailed return instructions.
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent. We recommend using a tracked and insured shipping method.
  • Product Inspection: Upon receiving the item, we will inspect it to ensure it meets our eligibility criteria. If approved, we will process your refund.

3. Refund Processing

  • Refund Method: Approved refunds will be issued to the original payment method (e.g., credit card, PayPal). Please allow 10–14 business days for the refund to appear, depending on your payment provider.
  • Partial Refunds: If the returned item is not in resalable condition (e.g., missing parts, damaged packaging), we may issue a partial refund based on its condition.

4. Non-Refundable Items

The following items are excluded from refunds:

  • Consumables such as ink cartridges, toner, and paper (unless defective)
  • Products marked as “Final Sale” or “Clearance”
  • Opened or used printers and accessories (except for manufacturer defects)
  • Gift cards or store credits
  • Products returned outside the specified time frame

5. Defective or Damaged Products

We’re committed to resolving issues with defective or damaged items:

  • Defective Items: If your product malfunctions due to a manufacturing defect, we’ll offer a replacement or full refund.
  • Damaged Items: If your product arrives damaged, contact us within 5 business days of receipt and include photos of the damage and packaging. We will arrange a return and provide a replacement or refund at no additional cost.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

7. Cancellations

  • Before Shipment: Contact us immediately to cancel your order. If successful, we will issue a full refund.
  • After Shipment: Once shipped, standard return procedures apply.

8. Customer Support

If you have questions or concerns about this refund policy, our team is here to help.

Contact Details:

9. Policy Updates

Supzin reserves the right to modify this policy at any time. Changes will be reflected on this page with an updated “Effective Date.” Please review periodically to stay informed.

Thank you for choosing Supzin! We value your trust and are committed to ensuring your satisfaction.